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How to Report an Error

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Overview | What You Will See On Your Screen | Data Flow
 Overview
As a user of ECHO, you can assist us in maintaining high quality information in our systems. Comments about facility data are normally made by staff at the facility, but the general public can also comment if errors are suspected. Numerous state and local governmental agencies as well as the U.S. EPA are involved in preparing and maintaining the facility-level enforcement and compliance data found on ECHO. These agencies are committed to providing the public with the highest possible quality of information related to each facility's compliance record. To this end, users noticing data errors on the Detailed Facility Reports can send a notification directly from the ECHO Web site.
 What You Will See On Your Screen

Step 1: Initiate error reporting from the Detailed Facility Report (DFR)

Step 1: Initiate error reporting from the Detailed Facility Report (DFR)

Step 2: Report a general or specific error with DFR

Step 2: Report a general or specific error with DFR

Step 3: Provide contact information

Step 3: Provide contact information

Step 4: Submit your comment

Step 4: Submit your comment
 Error Reporting Data Flow

This section describes the steps involved in the error reporting process. The error reporting flow chart summarizes the same information graphically.

  1. User notices a potential error.
  2. User clicks on "Report Error" button, is prompted for basic contact information and information about the nature of the error, and submits the error online.
  3. User receives an email confirmation that EPA has received the error.
  4. User receives a second email (usually within 2 business days) that the error has been routed to an EPA or state Action Officer for research. User is provided with the email address for this Action Officer. User may decide to contact action officer to expedite changes.
    5. If more information is needed to process the error notification, the action officer may contact the requestor.
  5. User receives a final email with the resolution by the action officer, and general information about when any needed corrections will show up in the system.
  6. Correction will be seen by the user at the next time of data refresh.

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