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ECHO Comments Archive

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Note: The user comments have been edited to remove all references to specific people and facilities. In addition, those comments that primarily asked a question are not displayed. Please note that tips/complaints and reported data errors are not included in this log.

"Found your website relatively easy to use for a non-professional. Appreciate the easy search mechanism. The companies/installations are well-identified. The actual tables are highly technical, but at least possible for a lay-person to read, since you provide the "dictionary", a great help. The only additional help you could give to an amateur would be a "rating" of each company/installation in the searched for group, according to some cumulative measure. I realize, however, that this may be easier asked for than done, and, all in all, I must end by thanking you for making this data available to the public."
- Unaffiliated user


"I am glad that you are offering the public a chance to see how the businesses in our area are doing. I hope to find the information helpful. Please continue to have this site available to people."
- Unaffiliated user


"As a professional in the private sector, I view this as valuable tool for me to utilize. It helps bridge some of the communication gap that exists in our industry, and allows my firm to respond and assist in a quicker fashion. Please take this as positive feedback and an affirmative comment to please keep this website up and running."
- Unaffiliated user


"I suggest the ability to search by the type of non-compliance under the sections: Inspection/Enforcement History and Compliance Information. I believe this would be particularly helpful in the "water program."

The technologies my industry offers help eliminate sanitary sewer overflows (SSOs). I had hoped to find an easy means of identifying facilities around the country that had a specific type of non-compliance, so that the industry could more readily offer them solutions to their problems."
- Regulated entity user


"This would be a better tool for the public if they were also informed of which regulatory programs were not represented here, and whom they should contact for compliance information about that program.

I wouldn't have found out about this project if I had relied on EPA to tell me; I was told by someone outside of the federal government. As limited as the data is, it would be useful to have broader internal review of ECHO (for example, all inspectors.)"
- Regional government user


"I cannot tell you how ‘fabulous' the site. You folks have done an outstanding job.
I will be writing more later about this site to ‘everyone.'"
- Regulated entity user


"Data indicates that quarterly progress reports required for our waste water permit have not been submitted. This is incorrect. All reports are submitted by certified mail and I have records that show their receipt. In addition, some indications are made that monitoring reports were not received for certain months. Again, all reports were sent to the state via certified mail and I have records showing receipt.

The Agency should be providing industry information on how this data is entered, how to interpret the data, how do we make corrections, etc.?"
- Regulated entity user


"I want to thank you for a very useful and easy to use and understand site. Kudos to all who made this happen."
- Regulated entity user


"As currently developed ECHO lists violations by contractors at the federal facility under the federal facility name rather than the contractor name (if the federal facility is the permit holder). If the contractors are the responsible party identified in the formal enforcement action the enforcement/SNC information should be reflected under the contractor name. As currently portrayed a contractor could have similar violations at multiple federal facilities but the ECHO record would totally obscure that fact if the federal facilities held the permits. The ECHO database needs to add contractor operations at federal facility sites so the record can fairly and accurately reflect true compliance data for the public."
- Federal government user


"After using ECHO, I would like to say that the ease of use and speed in which the queries are processed is very good. The level of detail possible is great. Finally a way to check compliance for facilities and getting new information (RTK site usually has very old information) and it doesn't cost anything. Thanks."
- Regulated entity user


"Would it be possible to provide a larger state map once it is selected from the U.S. map? The resultant state map appears somewhat small and some of the meager identifiers/locations (i.e.Chicago etc) covers up part of the watershed basin. Also, possibly having a further enlarged map (and possibly w/ cities or better yet, county boundaries or both) of a selected basin might assist in helping to verify for the user if the correct basin is being selected when looking for a permittee but not sure which basin they might fall into."
- Unaffiliated user


"As a socially responsible investor, it is very important that we be able to search databases such as those accessed via the ECHO pilot by COMPANY rather than just industry or geographical location.

I would strongly encourage you to revise the ECHO program to enable a search function based on company name."
- Commercial user


"I just test drove the echo site. I'm not making a formal comment, but an informal salute to your comprehensive to collect and disseminate important environmental information to the public over the internet. I'm sure that the echo project will continue to evolve and improve to provide more information."
- State government user


"I can't find information on compliance from more than two years ago. Perhaps I don't know how. If older data is not available, this is a serious limitation in determining the compliance history of a facility or company."
- Unaffiliated user


"I note that your definition of a full compliance evaluation requires an on-site visit. FCEs can be conducted w/o such a visit. Due to the remote nature of facilities in Alaska, many of our FCE are done w/o on-site inspections. It would help if you could make this clear so we don't get requests for on-site inspection report when no report exists."
- State government user


"ECHO allows a person to search through 800,000 regulated facilities in order to establish which of them are located in high population areas. Additional information provided assists anyone with even a limited background in chemistry in locating facilities which are likely to store highly hazardous materials.

When you come to this web site to browse, you do so anonymously. EPA promises not to collect identifying information about you. No attempts are made to identify individual users or their usage habits. Raw data logs are used for no other purposes and are scheduled for regular destruction in accordance with National Archives and Records Administration guidelines.
I believe this kind of data should be accessed only after passing a background check. The data should be available, but users should be screened. At the very minimum, there should no promise of anonymity and the data on demographics should be removed."
- Unaffiliated user


"Please add a portal that will allow people to search for info even if they have no facility name or permit number to go by in the search."
- Academic user


"Good screening tool, but should have a link to see the specific violations and compliance plans. i.e. more specific information should be available."
- Unaffiliated user


"So, other than the format, is there any real change from the envirofacts warehouse database (which is also tied into enviromapper)?"
- Commercial user


"It seems to me to be an extraordinarily bad idea to provide potential terrorists with information on how many men, women and children they could kill along with the latitude and longitude of the target and a map.

How does that assist in compliance? I don't object to compliance histories etc - but this seems like an extremely risky approach that goes well beyond any right to know information."
- Unaffiliated user


"Some of the facility reports were not available, but those that were provided important information. EPA provides an excellent service to the public here. I hope it is continued and improved."
- Public interest group user


"This is appears to be an excellent site. All of the information about this facility is accurate, and the presentation format is excellent."
- Regulated entity user


"As a past user of other reporting forms I am concerned regarding the quality of the information made so freely available. Specifically, about 3 years ago, my employer received numerous public complaints on an NPDES application largely because of erroneous information placed in the PCS database. I could not get this database corrected. Although ECHO is a relatively quick and easy search tool, unless you have corrected long standing data quality problems, the tool is of no value. In fact, it can harm company's who are in compliance as I described above. I believe that USEPA should spend its time getting the information correct and developing easier methods of ensuring the data is correct before it provides a facile tool for the public to obtain erroneous information. This is frankly a case of the cart before the horse. I am opposed to these tools until you have corrected obvious problems.

It should not be up to the source to ensure that correct information is entered into your database by periodically reviewing your database. Once incorrect information is in your database, it appears impossible to correct."
- Unaffiliated user


"Overall, the ECHO project is pretty nice and allows a user to go to one site to access compliance data on a facility. However, if the facility has had a violation or issue of non-compliance, there doesn't seem to be a way to find out what the violation actually was. In past experience, the press and neighboring residents see a violation and assume the worst, even if it was just a minor paperwork violation."
- Regulated entity user


"I am appauled that you are providing this information via the web. With the world terrorist climate as it is now, being on alert in the USA, you are giving away targets. I suggest you make this type of information available but not necessarily via the web medium."
- Unaffiliated user


"I write an environmental news column, so I browsed through available information for a number of sites in my area, to see how easily I could find specific details about violations by specific companies.
I was pleased with the ease of browsing, and I think this site has the potential to be very useful. However, I was disappointed to see that even a company currently in significant noncompliance (--) did not have a useful synopsis of what was actually done wrong. Data is given for amounts of chemicals released into the air, but the data is useless without the context of what is allowable, or even whether a certain amount emitted put the company in non-compliance.
Given the links you provide to help viewers understand such terms as AIR FUG and the fairly handy access to chemical fact sheets, I would think it would be child's play to highlight noncompliant emissions.
ECHO is a great tool to help an interested party get started in finding out who is in non-compliance, but the regional administrator's claim that this will empower the public is highly suspect.
The agency's claim that ECHO will provide citizens with easier to understand information might be true, but "easier" is not the same as "easy."
Again, I am very impressed with the design of ECHO and I really like the demographic information feature.
In fact, the only aspect I do not like is the lack of details, conveyed in plain English, about specific violations, i.e. Company A was found to have dumped eight barrels containing dioxin at an unregistered site in Town B.
Perhaps it is not in your agency's power to share more information than you have at ECHO. If that is the case, I think you should abandon the claim that ECHO will make a big difference in the life of an ordinary citizen, because in this form, it won't."
- Commercial user


"The site is easy to navigate. The information is useful. The web page designed did a good job of putting the information in a straightforward, uncluttered format."
- Commercial user


"Absolutely wonderful! Site functions very well at all levels and is quite easy to use. Please graduate it from pilot to full fledged system."
- Regulated entity user


"I think there should be some distinction made in ECHO between administrative violations and chemical discharges with real or potential ecological impact. Further, I think there should be some indication as to whether the facility has had a history of violations longer than the 2 years currently posted, perhapps a "First Incident" or "No Previous Violations" column."
- Regulated entity user


"This is a great system for me to find out background information on sites. However this information is limited in its scope and therefore I would like to see information on the agency that provided this information so that during the course of an investigation I can contact the agency that generated this information (Whether it be by state, local or a federal agency and a contact name)."
- State government user


"I think the site is wonderful. It is about time we had a site like this. Kudos to EPA. The site seems to contain the information I would like to have."
- Local government user


"I'd like to recommend the following change for how data is listed in the Inspection and Enforcement Summary Data Section of the Detailed Facility Report on ECHO.

If there is no information in the databases for inspections and enforcement, I'd suggest that the listing in this summary under Date of Last Inspection and Formal Enf Act should say "no data records returned" instead of saying "never" for inspections and "0" for formal enf. actions.

Listing it this way in the summary section would be consistent with how it is listed in the specific sections on Inspection History and Formal Enforcement Actions when no data are detected for these components. In addition, it is more accurate to say "no data records returned" than to say "never" or "0" since data are not always entered into the databases for all inspections and formal enforcement actions that have been performed."
- State government user


"Great database! Very useful information on local companies. Hope you can make this a permanent database. Very useful to the public."
- Academic user


"Very impressive online compliance history program, particularly the linked area demographic information that is presented for each facility. One suggestion is to include a list of the actual census tract numbers used to provide the data for the demographic "snapshot" for each facility/area."
- Commercial user


"I think it is very important for citizens to have easy access to these kinds of public records."
- Unaffiliated user


"Please reform the 500 record maximum command. One cannot, for example, examine Chicago because such an inquiry returns 850+ records. At least provide the downloadable command for delimited text. Also, St. Louis records will not come up if the query has a period following St in St. Louis."
- Academic user


"Also, what a great tool for the environmental professional to use when deciding to seek employment with a company. This is a nice tool."
- Unaffiliated user


"This is an impressive and valuable resource for citizens and communities located near industrial facilities. Even though I have participated in a Citizen Advisory Panel to the South Baltimore chemical industry, I have never received information on most of these non-compliance and enforcement activities. Keep up the good work!"
- Public interest group user


"On the detailed facility report forms, it would be more helpful when hitting the 'data dictionary' button to receive a pop-up window, rather than a straight link where I'm taken away from the information I'm looking at. The site in general is extremely helpful!"
- Government user


"I am writing to comment on the ECHO database. In general, I believe it is an excellent source of information and appreciate EPA's efforts to continue to provide information to the public in a user friendly and useful manner.
In response to the specific questions:
1.Yes the site provides meaningful and useful information
2.Yes the site is easy to navigate
3.Yes the help text adequately explains the data
4.Can't think of any modifications needed off hand.

Again, I appreciate EPA's efforts at taking information generated and submitted to EPA and putting it into a format that allows access by the public."
- Unaffiliated user


"I just tried the new ECHO site and I think it's great that EPA has finally allowed the public access to this critical information. I just wish there was more information accessible and also - provide some sort of glossary of terms or key words legend. Great job!!"
- Academic user


"I've found this site helpful in doing my job. Just like FED OSHA webpage on having to check an employer site for prior inspections this site does the same. Keep up the good work."
- State government user


"I did a quick test to see what would show up when I ran some queries. I entered "--", but found that only a few of the -- facilities here in MN actually came up in the report. Since the -- facility in –, MN is one of the state's largest air polluters, I was surprised not to see it on the report. So, I did a specific search for "-- - all programs" - to my further surprise, nothing came up. Only when I did an "Air Data" search of "--" did the -- facility appear (along with several other facilities that ought to have appeared on the second search of --, MN).

I think you need to check your system links to be sure that a query on a specific town brings up all the facilities in that community. Not everyone will know what kind of permits and/or violations a particular facility has had.

Also, it would be helpful to have a link for more information regarding the specifics of the violations for each facility where there is a "yes" answer for violation or significant violation. This may be a pretty complex link to set up, so at a minimum, there should be a contact person and number or email where people can more information about the specifics.

This website is a great idea. Hope you are able to get rid of some of the bugs and make links to places where people can get more information. It could be a very powerful tool for the public and local government to learn about what is happening in their communities."
- State government user


"The Guide to Regulated Facilities is fairly difficult to locate on the site (you have to know it's there to actually look for it, as it doesn't appear on any links listed on the home page - the only place I could find it was on the site map). It also doesn't get at what I was looking for - a way to link into actual information about a facility or a contact name/number where actual information could be found. From the site I can tell that a facility had a violation, but cannot tell what the violation was, what chemicals it involved or how much, and it's not clear to me looking at the site where I could get that information.

The most up-to-date information in the "related links" section appears to be Env. Defense's TRI scorecard website, which gives 2000 data - so that doesn't include the data being reported in ECHO, which identifies violations within the past 2 years. Does EPA have a more updated version of TRI available? If so, I'd suggest that should be added to the related links section and have a "clickable" button or text on the facility violations report pages that help get people there without a lot of searching around. If newer TRI data isn't available, then perhaps you could list a central number or email in each region where people could find more info. on a particular facility? I think it's a problem letting people know that violations occur but not giving them an easy way to find out what the violations were - it's frustrating for many and others will make "mountains out of molehills" by citing "violations" without knowing what the facts are."
- State government user


"The enforcement history only displays data for the past two years. That is too short. The period should be 10 years in order to be useful."
- State government user


"The site is very comprehensive, and will be able to offer much more assistance to those looking for answers than their previous database. I will pass this information along so more people can use it, and offer their comments. Hopefully the polluters will not be able to shoot this down."
- Public interest group user


"Search results (summary by zip) don't differentiate between inspections for different media. Some facilities show no inspections in last 2 years, however they have received CAA inspections, just no RCRA inspections. Public will misread this as evidence that nobody is inspecting these facilities."
- Local government user


"It would be helpful if one could identify other facilities mapped nearby the target facility (e.g., by moving the cursor over a square, the name of the facility would be displayed)."
- Regulated entity user


"I support this effort – thank you for making this information available."
- Academic user


"Making this easier to search seems counterproductive to homeland security objectives. Maybe my problem is more the amount of info available to just anyone. Limits might be in order.

Easy to navigate. Had a more difficult time finding the test site than I did moving around on the site itself."
- Unaffiliated user


"This is one of the most frightening things I have yet to see on the internet. With the amount of information contained on this site, the EPA might as well just give terrorists weapons instead of being in the business of protecting the environment. I am a professional engineer in the consulting industry and have feared the day that this site became active because it serves no purpose to the lay public and unfortunately seems to aid terrorists in locating our facilities with SIC codes of interest to them, or locations that may be of strategic value during certain times.

Please re-think where you are going with this....For my safety and the public's....."
- Commercial user


"Excellent website, easy to navigate and understand."
- Commercial user


"While I was happy to see that the EPA is making an effort to inform the public of environmental violations (I believe each person has an absolute right to know what potentially dangerous materials he or she is being subjected to), I was frustrated to find that the specifics of the violations/actions were "not available." In the end, this site seems like on more way in which our government, while seeming to serve the people, in reality does not."
- Unaffiliated user


"This site looks as though it will be extremely helpful for the commercial real estate industry."
- Commercial user


"Thank you for providing this website. I found it easy to use and to search. Please make this website a permanent part of the EPA's website."
- Unaffiliated user


"Very Impressive. The ECHO web site provides valuable insight as to industrial problems and potential environmental & community concerns, as well as environmental areas regulators should review."
- Commercial user


"I think this is a great start. What a wonderful way to get public involvement, community stewardship, and self-regulation practices to work together.

I would like to see more detail accessible, like water and soil contamination, plume and contaminated area profiles. it would be nice to know who had what contaminant in the water nearby and who was responsible. The community could help pressure clean up actions and the business could demonstrate what steps they are taking [not taking] to remediate problems.
...More details would be better. The county environmental health dept. here has public information but you have to pay for it. Poor people can't pay, and don't know where to look. The information should be out there more accessible to all."
- Unaffiliated user


"ECHO is using standard industrial classification (SIC) numbers. It would be more beneficial to use the new North American Industry Classification System (NAICS) which is more specific."
- Regulated entity user


"I have researched your proposed database and wish to offer the following comments:
1. Latitude/Longitude coordinates for utilities should be eliminated from the database for security reasons.
2. The demographic profile data can be used by a terrorist to determine where the best bang for the money would be. Please eliminate the population density searches available within the 1, 3 and 5 mile radius of the site.
3. Definitely eliminate the MAP RETURNED FACILITY feature. This provides a direct map to our utility plants/office and could be used by terrorists to target potential sites.
4. Data integrity should be verified by EPA prior to uploading the information to populate the forms. SDWIS still suffers from many problems, such as the current owner being shown for all violations even though they did not own the facility in the past. This should not happen under this new ECHO system and measures should be taken to address this and other issues.

Thank you for the opportunity to comment."
- Regulated entity user


"Thank you for this new site. I really appreciate the opportunity to see how well the companies in my community are complying with our environmental law!!"
- Unaffiliated user


"I am a Certified Financial Planner licensee and serve over 300 clients and investors. The database now publicly available on the Internet through the ECHO system will aid the investing public in making informed decisions. Transparency and disclosure requirements are a good start."
- Commercial user


"The ECHO database is a tremendous resource that should be made permanently available to the public. The information on individual sites within a community allows the public the data to assess whether pollution in increasing in their community. The graphing and mapping functions greatly enhance this capability.

From an investor's perspective, we would like the EPA to take one step further and allow users of the system to make information available on a company basis. Currently the database only provides site-specific information. To truly understand the environmental risks of a company it is important to be able to summarize the information from all of its sites."
- Commercial user


Phoned Comments:

Caller called in to compliment the website. Caller found ECHO very accurate and was extremely impressed with the wealth of knowledge presented.

Caller also suggested (for future upgrading to the website) that the limit on number of records returned be exceeded, allowing one to be able to scroll through the pages of the records returned.
- Unaffiliated user


Caller liked the site, and is interested to look at his competitors.
- Regulated entity user

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